Avista Utilities – Direct Install Programs

CLIENT

Avista Utilities

YEAR

2020

LOCATION

Spokane, WA

Project Summary

Small businesses and multifamily complexes have traditionally been a tough nut for efficiency programs to crack. Since 2015, Lattice Energy has partnered with Avista, an investor-owned utility serving Washington and Idaho, to offer direct-install services to their hard-to-reach customers in these sectors.

Methodology

Lattice Energy’s programs address equity, an increasing focus in the energy world. They have reached many thousands of these customers, who have difficulty participating in programs, despite their needs.

Results

Lattice Energy drew from its decades of proven experience with direct-install programs to tailor a door-to-door, personalized approach that has had tremendous success saturating these markets. Our turnkey approach covers planning, recruitment, tracking, and analysis to yield results.

Key Metrics

249 businesses served 37,000+ efficiency measures installed 98% customer satisfaction

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